How to Check SASSA Status for Refugees and Asylum Seekers? Step-by-Step Guide

Why aren’t you receiving updates on your SASSA SRD grant as a refugee or asylum seeker?

Many asylum seekers and refugees in South Africa struggle to track their SASSA SRD grant status due to different ID systems. If you’ve applied but received no response, this guide explains the correct steps to check your application using your asylum file or permit number.

How to Check SASSA Status for Refugees and Asylum Seekers? (Quick Summary)

To check your SASSA status as a refugee or asylum seeker, visit srd.sassa.gov.za, select the refugee option, enter your valid file or permit number and registered cellphone number, then click “Submit” to view your application status, approval, or payment details instantly.

What is the SASSA SRD R370 Grant?

The Social Relief of Distress (SRD) R370 grant is managed by the South African Social Security Agency (SASSA) to support unemployed individuals with no other source of income. In 2024, the monthly grant amount is R370, available to:

• South African citizens
  
• Permanent residents
  
• Special permit holders
  
• Recognized refugees and asylum seekers
  

Asylum seekers and refugees can apply under Section 22 or Section 24 of the Immigration Act, using valid documentation issued by the Department of Home Affairs (DHA).

Can Refugees and Asylum Seekers Apply for the SASSA SRD Grant?

Yes. Refugees and asylum seekers with valid documentation are eligible for the SRD grant. This was confirmed under the Amended Disaster Management Act and COVID-19 regulations introduced in 2020.

To qualify, you must:

• Be at least 18 years old
  
• Live in South Africa
  
• Have no income or UIF support
  
• Not receive any other government grants
  
• Hold a valid refugee file number or asylum permit
  

What Documents Do You Need?

Before checking your grant status, ensure that you have:

• A valid asylum seeker permit (Section 22) or refugee ID (Section 24)
  
• Your file number issued by DHA
  
• A registered cellphone number used during the grant application
  
• Access to the internet or mobile data
  

How to Check SASSA SRD Grant Status (For Refugees & Asylum Seekers)

The process for checking your SASSA status is slightly different for non-citizens. Here’s how to do it properly:

Step 1: Visit the Official SASSA SRD Website

• Go to: https://srd.sassa.gov.za
  
• Scroll to the “Application Status” section
  

Avoid unofficial websites to protect your personal information.

Step 2: Select “Refugee or Asylum Seeker” Option

• Click on the link titled “Check Status for Refugees/Asylum Seekers”
  
• This will take you to a special section meant for non-South African applicants
  

Step 3: Enter Required Details

You’ll need to provide the following:

• Your asylum seeker file number or refugee ID number
  
• Your registered mobile number (used during application)
  

Ensure that these details match exactly as submitted in the application form.

Step 4: Submit the Request

After entering your information, click on the “Submit” or “Check Status” button. The system will retrieve your application progress.

Step 5: Understand Your Status Message

Here are common statuses and what they mean:

Status	Meaning
Pending	Application received; still under review
Approved	Grant approved; payment date available soon
Reapplication Req.	You need to submit a new application due to a data error or expired permit
Declined	Application rejected; may be due to income, missing data, or invalid permit
Paid	Payment processed; check your bank or Postbank account

How to Fix Common Errors While Checking Status?

Refugees and asylum seekers may face unique issues while checking their status. Here’s how to solve them:

1. Invalid File Number

Make sure your file number is current and issued by DHA. Expired permits or incorrect digits will trigger errors.

Solution: Renew your asylum seeker permit or refugee ID at the nearest Refugee Reception Office.

2. Mobile Number Not Matching

If your registered number doesn’t match SASSA’s records, you won’t be able to check status.

Solution: Visit https://srd.sassa.gov.za to update your contact details under “Change Cell Phone Number.”

3. Reapplication Required

If the system shows “Reapplication Required,” you must apply again.

Solution: Click on the “Reapply” link on the website, choose the correct category (refugee/asylum seeker), and submit new details.

What to Do if Your Application Is Declined?

You have the right to appeal if your SRD R370 application is rejected. Appeals must be submitted within 30 days of receiving the rejection notice.

How to Appeal:

1. Visit: https://srd.dsd.gov.za/appeals
   
2. Select the correct application period
   
3. Enter your ID or file number and registered cellphone
   
4. Provide the reason for appeal
   
5. Submit and wait for feedback
   

Appeals are handled by the Independent Tribunal for Social Assistance Appeals (ITSAA).

When Will You Get Paid?

If your status says “Approved,” a payment date will appear within a few days. Payments are made via:

• Bank transfer (if banking info is provided)
  
• Postbank or retail outlets (like Shoprite or Pick n Pay) if no bank account
  

You must keep your permit valid during the entire payment cycle.

Tips to Speed Up SASSA Status Updates

• Always keep your asylum or refugee documents valid
  
• Use your real mobile number and don’t change it unless absolutely necessary
  
• Check your status once per month to track progress
  
• Update banking details on the SASSA portal if needed
  

SASSA Contact Details for Help

If you need help with your grant status, contact SASSA directly:

• Toll-Free Number: 0800 60 10 11
  
• SASSA WhatsApp: 082 046 8553
  
• Email: [email protected]
  
• Website: https://srd.sassa.gov.za
  

Final Thoughts

As a refugee or asylum seeker in South Africa, you are legally entitled to apply for and receive the SASSA SRD R370 grant if you meet the criteria. But unlike citizens, your application and status-check process involve different documentation.

Always use your valid file number and registered phone number to check your grant progress through official SASSA channels. Regularly keeping your permit updated and responding to SASSA notifications will ensure your payments continue without delays.

By following the exact steps shared in this guide, you can successfully check your SASSA status and receive the support you deserve.