SASSA R370 Approved But No Payment Date? Here’s the Real Fix

SASSA approved your R370 SRD grant, but no payment date is showing? This common issue affects many applicants.

It’s usually caused by bank detail problems, account balance limits, or verification delays. But don’t worry this guide breaks down every possible cause and gives you the right steps to fix it fast.

Why You’re Approved But Don’t Have a Payment Date?

When you see “Approved” on your SASSA SRD status, it means you’ve passed most eligibility checks.

But before SASSA sends money, final verifications still happen. If those don’t go through, your payment run might be removed, or delayed without notice.

Here’s why this happens:

• Your bank account failed verification or was in someone else’s name
• Your balance was over R624, which is above the allowed income level
• Your ID verification or contact info changed
• SASSA removed the payment run silently due to compliance checks

SASSA doesn’t always notify applicants when these issues occur, so you must double-check and take action if needed.

Steps to Fix ‘SASSA R370 Approved But No Payment Date’

1. Wait at Least 10 Working Days First

SASSA often takes 7 to 10 business days after approval to assign a payment date. It depends on bank verification timelines, monthly payment runs, and system queues.

📝 Tip: Always check your status at https://srd.sassa.gov.za/sc19/status before taking further steps.

If it’s been less than 10 working days, your case may still be in normal processing.

2. Confirm Bank Details Are Correct

If 10+ days have passed, go to the SRD banking details update page and confirm the following:

• The bank account is registered in your name only
• The account number and branch code are correct
• Your bank is supported by SASSA’s payment system
• You don’t have duplicate or inactive accounts listed

SASSA only pays grants into accounts that match your ID number. Even a small error or mismatch will pause your payment.

If something is wrong, update your banking details online, and wait 3–5 business days for re-verification.

3. Keep Your Balance Below R624

To qualify for the SRD R370 grant, your monthly income must be below R624. SASSA checks your bank account balance before releasing any payment.

If your balance was above this amount during final verification even for a day your payment run may be removed or paused.

📌 Fix:

• Reduce your balance below R624
• Wait 2–3 days
• Check your SRD status again at https://srd.sassa.gov.za

You don’t need to reapply just make sure your financial status meets the SRD rules.

4. Contact SASSA If Payment Still Doesn’t Arrive

If:

• You waited 10+ business days
• Your bank details are correct
• Your balance is below R624
  …yet there’s still no payment date, it’s time to speak with SASSA.

📞 Call the SASSA Call Centre at 0800 60 10 11
🕐 Monday to Friday, 8am to 4pm

Prepare the following:

• Your ID number
• Your mobile number used to apply
• Confirmation of approval status (from SRD site)

Ask the agent if your payment was removed, still under review, or blocked due to income checks. They can give you accurate insight into what’s delaying your payment.

5. Visit a Local SASSA Office If Needed

If you still can’t get help by phone and no payment date appears, visit your nearest SASSA branch in person.

Bring:

• Your South African ID book/card
• Proof of approval message or SRD status
• Latest bank statement
• A working mobile phone (for OTP verification)

SASSA staff can open your file and check deeper system reasons why your payment hasn’t gone through. If something was missed, they can help reprocess it manually.

Important Tips to Prevent Delays

Use a Verified Bank Account in Your Name

Third-party accounts cause automatic rejection or delays. Make sure your name and ID match the bank’s records.

Keep Phone Number and Email Updated

If SASSA can’t contact you, they may not release payment. Update your contact details at:

https://srd.sassa.gov.za/sc19/contact

Monitor Your Balance Monthly

Even once you’re approved, SASSA checks your finances each month. Try to keep your account balance under R624 at all times until your payment is received.

Don’t Apply More Than Once

You only need to apply for the R370 grant once. If you reapply or change data unnecessarily, it may delay or reset your payment.

Final Word

If your R370 SASSA grant is approved but there’s no payment date, don’t panic. This issue is common and fixable. Start by checking if 10 working days have passed.

Then, make sure your bank account is correct, your balance is under R624, and your contact details are valid. If the issue still isn’t resolved, contact SASSA or visit a branch for personal assistance.